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Your rent

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Your rent payments help to fund the services we provide to all Phoenix residents. It is important you keep up with your rent.

Follow the links below to find out more about your rent, what to do if you're struggling to keep up with payments, and action we take against those who don't pay their rent.

Good reasons to pay your rent

Paying your rent in full and on time allows us to offer good quality services to all Phoenix Residents and keep our rents among the lowest in Lewisham and Bromley.

Paying your rent in advance is a requirement of your tenancy agreement with Phoenix. If you pay your rent weekly, you need to pay one week in advance. If you pay monthly, you need to pay one month in advance.

Follow the links below to find out more about your rent, what to do if you're struggling to keep up with payments, and the action we take against those who don't pay their rent.

Ways to pay your rent

Direct Debit - This is the most convenient way to pay. Call us, and we can set it up over the phone. We can also send you a form to complete and return to us or you can apply through the MyPhoenix portal.

Online Payments: You can make an online payment through your banking app or the Allpay website, quoting your unique 10-digit rent reference number.

Standing Order:  You can set this up in your banking App or contact your bank directly. Our sort code is: 20-00-00. Account No: 40489565. Payment reference: your unique 10-digit rent reference number.

Post Office or Paypoint : We can send you a rent card.

If you're struggling to pay your rent

If you are having difficulties making a payment, please contact us as soon as possible. We can offer support and advice to residents and can agree on manageable payment plans.

Our Financial Wellbeing team are available to provide more specialist advice and guidance and we can arrange a telephone or face-to-face appointment with you.

You can also visit the Lewisham Plus Credit Union branch at The Green Man for information about savings accounts and secure loans.

We can also refer you to Citizens Advice for Specialist Debt Advice. They also offer appointments at the Green Man. 

If you do get into arrears

  • You will receive a letter informing you of the arrears and asking you to contact us. Do not ignore this letter. Please get in touch straight away.
  • We will make reasonable and realistic arrangements with you to repay your arrears. We will also check that you are claiming all the benefits you are entitled to. 
  • Legal action will be taken if you don't make payments towards the arrears.
  • A possession order always carries a money judgment (CCJ). This will affect your credit rating.

If you are evicted from your home for rent arrears, the council will not normally re-house you as you may be considered to have made yourself intentionally homeless.

If this is the case, neither Phoenix nor the council have any obligation to provide you with accommodation. It is then likely you will have to find your own accommodation in the private sector.