We are passionate about offering a great place to work and retained Investors in People Gold accreditation in 2020.

We value collaborative working and encourage active staff participation and contributions to all that we do.

Working for Phoenix

We're passionate about our community and we're passionate about success. 

As we grow, we need to attract talented people with the right attitude to challenge and deliver innovative services and partnerships. We innovate by keeping our minds open to new approaches and possibilities. We lead and motivate our teams by communicating a clear purpose, so that people know why their work is important.

In return we will provide opportunities to develop your skills and encourage you to build a future with us. That includes an impressive range of employee benefits.

Wherever your expertise or aspirations lie - customer service, maintenance, resident Involvement, housing management, human resources, IT, development - we have a great deal to offer the right people.

What makes us a great place to work

This is a selection of responses from our staff to surveys in 2019:


"A great place to work with a clear social mission."

"The organisation is growing and changing all the time, and there is a solid commitment to invest in staff training."

"Lots is done here at Phoenix regarding diversity, mental health, disability etc"

"Broad diverse range of staff, starting to see that diversity reflected to a greater degree in management positions."

"Always a lot going on, the energy is great!"

"Love working at Phoenix. Don't remember the last time I moaned about getting up for work."

"I love Phoenix, it's the best organisation that I have worked in. Residents value what you do, managers are very supportive and colleagues are helpful."

"We all get on and support each other. Regardless of backgrounds, we have the same ethos in terms of giving great customer service to our residents, stakeholders and visitors."

"I love that Phoenix is resident-led."

"Great staff benefits package and good community focus."

"I have worked here for 5 years and remember the welcome I got when I first joined a friendly relaxing community work place. 5 years on I still feel the same. The opportunities you get are amazing."

"Phoenix is a very ambitious organisation and has achieved so much in 11 years. I am looking forward to the next 11 years and what we can achieve together."

What we expect from you

We expect all our employees to be committed, hard working and to have the desire to deliver a first class service to our residents.

You should have:

  • the ability to make a difference and have a tangible impact on business turning your passion into actions.
  • creative and fresh thinking in your work and your life, regardless of your role.
  • a spirit of collaboration, thriving from working with a diverse range of people with different views, perspectives and priorities.
  • a pragmatic and commercial mindset that understands the challenge of sustainability.
  • the ability to seize responsibility fast and hit the ground running.

If those are the kinds of challenges you are looking for, we would like to hear from you.

What we offer

We're a very ambitious housing association and working for Phoenix can be demanding. Our aim is to contribute to the growth and development of our community, and that means always giving your best.

To help our employees, we have an impressive range of benefits, development initiatives and training programmes.

These are some of the benefits we offer to Phoenix Community Housing staff.


  • Annual leave: 30 days annual leave plus eight bank holidays
  • Sick pay: up to six months full pay and six months half pay based on length of service
  • Bereavement leave

Personal development

  • An annual continuous professional development fund
  • Access to excellent learning & development programme with CIH/ILM accreditations
  • Study leave
  • Sabbatical leave after seven years of service


  • Maternity pay: four months with full pay and statutory pay for the remaining period (after two years of service)
  • Two weeks' paid paternity leave
  • Parental support leave


  • Opportunities for flexible working
  • Active Together: a comprehensive wellness programme that includes yoga and pilates classes, workplace massages, badminton club and more.
  • Eye care vouchers
  • Flu vaccinations
  • Employee Assistance Programme (EAP)


  • Generous pension plan with the Social Housing Pension Scheme (SHPS)
  • Annual cost of living pay reviews
  • Market rate supplement for salaries where applicable


  • Season ticket loan
  • Mileage scheme for cars, motorcycles and bicycles
  • Cycle to Work Scheme


Equality at Phoenix

Phoenix is committed to equal opportunities and we are proud to be a Disability Confident committed employer. 

The recruitment and selection process is an important part of Phoenix's efforts to achieve this. The process is comprehensive and rigorous to ensure that all applicants receive fair, equitable and objective treatment.

The process aims to ensure that the person who best meets the person specification is appointed without discrimination on the grounds of:

  • race
  • sexual orientation
  • colour
  • nationality
  • ethnic or national origin
  • disability
  • gender
  • age
  • marital status
  • religion.

We expect all of our staff to share our commitment to safeguarding and promoting the welfare of vulnerable groups.

We also encourage all of our partner organisations and suppliers to be Disability Confident employers.


We offer a range of apprenticeships to give people the skills and experience to find long-term work.

Apprenticeships are a mixture of on-the-job experience and off-the-job training. On the job, you will gain key transferable skills such as:

  • working in teams
  • problem solving
  • communication and using new technology

Outside of the office you will spend time working towards a recognised Apprenticeship Framework.

During the apprenticeship within Phoenix you will be supported by your tutor and by an experienced manager.

To be eligible for the scheme you must:

  • be aged 16 or over (please note there is no longer an upper age limit)
  • be a Lewisham resident
  • have residency entitlement, there must be no restrictions on your status in the UK (all successful candidates will need to produce their passport once a job offer is made)
  • meet the minimum criteria required as stated in the relevant job description (all potential applicants will be expected to attend an initial assessment session).

Look out for more information on our news pages.

We are part of the wider Lewisham Council apprenticeship scheme. More details of apprenticeships on offer through this scheme can be found on the Lewisham Council website.