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We all want our homes to be places where we can be safe and feel safe.
At Phoenix we are committed to ensuring the safety of our residents in their homes, buildings, and communities.
To help us keep your home safe, there are a few simple steps you can take. Follow the links below.
Following the tragic fire at Grenfell Tower in 2017, the Government is introducing new building safety and fire safety legislation. We’ll be undertaking a major review of the safety of our buildings to ensure we’re in line with the new regulations. View our FAQs.
We’ve updated our fire safety guide for residents who live in Phoenix buildings. The guide contains extremely valuable information about building safety measures found in your block and your home.
Then call National Grid immediately on 0800 111999. Do not use your phone within the property.
We have a legal duty as your landlord to check gas appliances and flues are safe. We carry out an annual safety check at all tenant properties, along with an annual service of any gas appliance belonging to us. Gas leaks can be fatal. Our gas safety checks and servicing protect you, your family and your neighbours.
Please help us by letting us into your home on the first arranged appointment. We will contact you six to eight weeks before the check is due. If you cannot make the appointment for any reason, please contact us so that we rearrange it.
If we are not able to complete your gas service and safety check after several appointments, we will request court permission to force entry to your property.
It’s important that you let us know if you are planning to make any adaptations to your home. Unauthorised changes to your home could make it unsafe and will result in a breach of your tenancy agreement or lease.
“Leans to’s” are becoming a more common home adaption and include structures such as carports, extensions and gazebos.
Lean-to’s, when covering a flue, can lead to the products of combustion not escaping correctly, preventing the gas from escaping into the open air. This poses serious risk to life, and can affect the warrantee of your boiler. Any adaptions to try and make your boiler or flue safe should be carried out by a Gas Safe Registered engineer.
Help us to keep you safe by notifying us about any adaptions you’d like to make to your home.
Carbon monoxide poisoning can be fatal and is caused by gas appliances and flues which have not been properly installed or maintained.
There are no obvious signs of carbon monoxide, you can't see, taste or smell it. The early symptoms of poisoning include tiredness, drowsiness, headaches and pains.
We have a legal duty to ensure that you have a working carbon monoxide detector and we will check this as part of your annual gas safety check.
Please contact us if you would like further advice.
Almost half of all domestic fires are caused by electricity.
As your landlord it is our responsibility to ensure that the electrical wiring and fittings in your home are safe to use.
We carry out checks to the electrical wiring in your home every five years to identify any defects or required repairs.
For your own safety, you should:
If you have any questions about electrical safety, please contact us.
Asbestos was widely used in the construction industry in the 20th century. It is possible that some materials containing asbestos were used when your home was built or adapted.
We regularly carry out asbestos surveys on all of our properties and maintain a register to safely manage the risk of asbestos to you and your family.
We also maintain a register of where asbestos has been located, removed or is presumed present to ensure that we safely manage asbestos.
Asbestos fibres are only a danger to health if you breathe or swallow them. As long as asbestos is not damaged or located somewhere it can be easily damaged, it is not a risk to you.
Asbestos is very hard to identify. If you think that there may be some in your home, please leave it alone. It is safe unless damaged or disturbed. If you are in any doubt, please contact us.
If asbestos does need to be removed, this will be done by a qualified asbestos removal contractor. We will discuss with you how we can work together to do this as safely as possible.
For your safety you must:
If you think that you find asbestos:
Legionella bacteria is a common form of bacteria found in water systems. You can take steps to reduce the risk of bacteria multiplying.
The bacteria can multiply in temperatures between 20-45°C. This type of bacteria can cause Legionnaires’ disease which is a serious lung infection, caused by inhaling water droplets containing legionella bacteria.
Anyone can develop Legionnaires’ disease but vulnerable residents are most at risk, such as those with ill health or respiratory problems.
The symptoms of Legionnaires’ disease can be similar to flu and may include a high temperature, mild headaches, muscle pain, chills, tiredness and changes to your mental state.
To reduce and manage the risk of exposure to Legionella, we complete water safety risk assessments for all of our properties and communal stored water tanks. We also service and maintain our water systems regularly to ensure they are safe for you to use.
We recommend that you:
Please contact us if you would like us to carry out a water safety check on your home, or would like more information.