In this section...
We’re proud to be a resident-led housing association that encourages all tenants and leaseholders to get involved and influence what we do.
Find out more about ways of getting involved by using the links. We'd love to hear from you.
Start taking advantage of a range of Phoenix Rewards!
Sign up as a shareholder and you will not only have the right to stand for election to the Board, vote for residents who stand for elections, and vote at our AGM. You will also be able to join our Gold Club.
The Gold Club is an opportunity for us to thank residents. When you do things like pay by direct debit or keep to appointments you save us money which means we can offer good, quality services. In return, you can earn reward points which we convert to shopping vouchers at the end of each Gold Club year (currently in June).
This scheme costs nothing to you and costs nothing to us because we can run services more effectively.
The club is open to all shareholding tenants or leaseholders aged 16 or over, and we now have more than 3,500 members. All you have to do to join is make sure you pay your rent or service charges on time, or have an agreement in place for paying them off.
We’ll give you £5 worth of points just for joining.
You will receive additional Phoenix Rewards points for everything from keeping to appointments to making payments by direct debit.
Every three months you will be entered into our prize draw for £500. You will also have the chance to win a free room or garden makeover and free lunches at The Green Man each year.
Gold Club members are entitled to 20% off their home insurance through our special scheme with Aviva.
You will also become a shareholding member of Phoenix. If you wish, you can become a shareholding member only and opt out of Gold Club membership.
What you need to do
|Sign up to Gold Club membership||500||£5|
|Keep your rent or service charge account up to date||500||£5|
|Keep to an agreement to pay off arrears||500||£5|
|Gas service done first time||1000||£10|
|Valid gas safety certificate (leaseholders)||1000||£10|
|Direct Debit in place to pay rent or service charge||1000||£10|
|Standing order in place to pay rent or service charge||800||£8|
|Paying service charges within 21 days or receiving invoices||1500||£15|
100 points = £1. In your first Gold Club year your Phoenix Rewards points will be calculated based on the time of year you joined the scheme. For example if you join in December (half way between July and June) you will receive half the points.
Once a year we will convert your points to vouchers. The vouchers can be used at a wide range of high street shops. For details, please see www.highstreetvouchers.com
See the terms and conditions of the scheme.
If you would like to find out more about the Gold Club please contact us.
We have a number of active residents groups who help to drive up standards and ensure services are offered in a way that residents want.
Please contact us if you are interested in joining a group.
The Residents Communications Group is a popular, friendly and well-established resident group that meets regularly throughout the year.
Members of the group advise on all aspects of resident communications at Phoenix, helping to ensure these are delivered in a way that residents want. The group also welcomes virtual members who can offer feedback on a wide range of communications materials.
Watch 'Behind the scenes of our annual report' to get a sense of the Communications Group's work:
Our Gateway Committee is made up of 11 residents and 2 staff members and they meet six times a year. The committee offers advice and support to our resident-led Board, influencing key projects, events and initiatives.
This is to ensure that our Board can take more resident and staff opinions into account when making decisions. Vacancies on the committee are advertised to shareholding members.
The Policy Working Group is a body of residents who comment, feedback and make suggestions on draft Phoenix policies in collaboration with Phoenix staff.
The aim is to get policies right first time around, saving time and money. You can take part in meetings or by email.
Our Resident Scrutiny Panel is an independent body of residents who put Phoenix under the microscope. Their summary reports can be found here.
They work together with staff to monitor and review how we are performing and recommend improvements.
Scrutiny Panel member Sandra Stephenson explains more in this clip:
Our Mystery Shoppers support us in driving up standards of customer service at Phoenix.
They help to choose scenarios and then use them to test the quality of customer care.
Community Links are your opportunity to get involved in your local area. You can find out what's happening and how you can make a difference.
There are three Community Links in the Phoenix area: Kestrel, Kingfisher and Bellingham Farm.
There are gatherings for each Link where you can meet other residents, Phoenix staff and other local services and organisations.
See the maps below to find your local link.
Are you interested in learning more about social housing, the services we offer and how we are governed?
The Phoenix Academy - our unique social housing course for residents - will help you gain new skills, along with a better understanding of the role you can play in influencing our services and what happens in your area.
The academy was launched in 2014. Many of the graduates have gone on to take up involvement opportunities at Phoenix, and some have since completed Chartered Institute of Housing qualifications with financial support from Phoenix.
We offer numerous events throughout the year where you can give your views on our services and our future priorities.
Come along to the Phoenix Festival, join other residents at one of our Chat & Chips sessions or bring your kids along to our Summer Fun activities.
At Phoenix everyone can make a difference. We want to hear what you have to say.