There are several ways for you to get in touch with us.
If you are contacting us to report an emergency repair, please contact us by phone to ensure we can respond as quickly as possible.
My Phoenix Portal
You can contact us anytime, 24/7, via our new look resident portal. That includes booking repairs appointments through the portal.
You can contact us at any time by email at info@phoenixch.org.uk
So that we can best respond to your enquiry, if you are a Phoenix resident or leaseholder, please provide your full name and property address with any email correspondence.
Phone
Call us on: 0800 0285 700
If you are unhappy with our service and want to make a complaint, click here.
Our website is full of information: from types of repair to reporting repairs, from managing your tenancy to advice on our employment and training programme. You can also visit our Frequently Asked Questions page for some common problems and how to resolve them.