Contact us

We are pleased to announce that in line with the Government's coronavirus guidance, The Green Man is now open again.

We are now offering face-to-face appointments with staff and have made every effort to ensure the building is COVID secure. We ask that you do not visit The Green Man if you are experiencing any symptoms.

Residents can contact us by telephone and email as usual. The latest updates can be viewed here.

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There are several ways for you to get in touch with us. 

If you are contacting us to report an emergency repair, please contact us by phone to ensure we can respond as quickly as possible. 

My Phoenix Portal 

You can contact us anytime, 24/7, via our new look resident portal. That includes booking repairs appointments through the portal.

Email

You can contact us at any time by email at info@phoenixch.org.uk

So that we can best respond to your enquiry, if you are a Phoenix resident or leaseholder, please provide your full name and property address with any email correspondence.

Phone

Call us on: 0800 0285 700

If you are unhappy with our service and want to make a complaint, click here.

Before you get in touch, have you checked to see if an answer to your question is on our website? This could be much quicker than giving us a call.

Our website is full of information: from types of repair to reporting repairs, from managing your tenancy to advice on our employment and training programme. You can also visit our Frequently Asked Questions page for some common problems and how to resolve them.