Contact us

 There are several ways for you to get in touch with us. 


You can contact us at any time by email at

So that we can best respond to your enquiry, if you are a Phoenix resident or leaseholder, please provide your full name and property address with any email correspondence.


Call us on: 0800 0285 700

In person

You can visit us in person from 9am to 5pm weekdays at The Green Man, 355 Bromley Road, London, SE6 2RP.

Before you get in touch, have you checked to see if an answer to your question is on our website?

This could be much quicker than giving us a call.

Our website is full of information: from types of repair to reporting repairs, from managing your tenancy to advice on our employment and training programme. You can also visit our Frequently Asked Questions page for some common problems and how to resolve them.