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- Frequently Asked Questions
If you have a question for us, the answer may be on our website. Below are some commonly asked questions about our services as well as links to where you can find out more.
When something in your home needs a repair and it is our responsibility (please check your tenant handbook for your responsibilities and ours), you should call us between 8am and 5pm.
If it is an emergency, you can call our out-of-hours line between 5pm and 8am. This is only for repairs that require immediate attention such as a broken window or total lack of power.
If you call with a non-emergency repair between 5pm and 8am, we won’t be able to respond to it any quicker and it will cost Phoenix money that we could use to provide better services.
Important: Check to see if your query is resolved here before requesting a repair, as you could end up being recharged for the work if a repair is done that is your responsibility to do.
To ensure residents can enjoy parking on our estates, we need to manage who can park here.
Not every estate is part of our parking scheme: if your estate is part of the parking scheme, we will have written to you and there are notices advising that the scheme is in place.
Each household can have up to two permanent parking permits. You can apply for these at The Green Man, Monday-Friday from 9am-5pm. When you apply, you need to bring:
You can also purchase visitor permits at The Green Man, which cost £3 for hour.
Parking permits are only required Monday to Friday, 8am-6pm.
If you would like to move home, there are several options. You can choose:
We take you and your neighbours’ safety and comfort seriously. If you need to report antisocial behaviour, contact us, provide your address and ask to speak to your Housing Officer.
When you speak to your Housing Officer, please try to provide as much information as possible. Including:
We will then work with you to resolve the problem.
If you have any concerns for a neighbour’s welfare, please don’t sit in silence. Report any concerns to us, and if you are worried someone is in danger call the police immediately on 999.