Phoenix Academy: the school of social housing

The Phoenix Academy is our 'school of social housing'.

Set up in 2014, the academy aims to encourage more residents to become involved with Phoenix and potentially take up future positions on our resident-led Board. 

Of the nearly 180 previous graduates of the Academy, five have become Phoenix Board Members, others have joined the Resident Scrutiny Panel, and more are involved at all levels of governance. 

In 2019, 42 people graduated from its Level 1 and Level 2 courses - and the academy welcomed its first intake on its Level 3 offering.

The Phoenix Academy was named Best Training Scheme in the 24housing Awards.

The Phoenix Academy class of 2019 outside The Barn at The Green Man, 355 Bromley Road, London SE6 2RP

Level 1: Introduction to social housing

The Level 1 course is where the Phoenix Academy, our school of social housing, began. In 2018, it became the first of its kind to be officially accredited by the Chartered Institute of Housing (CIH).

The course - which is delivered by Phoenix staff and residents - focuses on the history of social housing, asset management, housing finance, models of governance and more. The academy is fully accessible and takes place one weekday evening a week over nine weeks. 

The course is free for Phoenix residents and £30 per session for non-residents (or £20 per session if you commit to the whole programme).

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"I found the Level 1 to be very informative and each lesson left me wanting to go and find out more on the topic we had covered, the tutors were patient and welcoming for all levels of understanding. The commitment of the tutors and the delivery of each element was enthralling and encouraged attention from us all. I have put myself forward for level 2 and cannot wait to get started!"

- David Ring

"I would like to take this opportunity to thank everyone at Phoenix Community Housing for providing the Phoenix Academy open to all the community. I thoroughly enjoyed the level 1 course, it was a fantastic insight into social housing and a great stepping stone to becoming more involved. A truly passionate group of people that will leave you inspired for not only your personal journey but that of the community in which you live."

- Sara Farrance

Level 2: Certificate in Housing Practice

The Level 2 course from the Phoenix Academy is a good next step for those looking to find out more or take the next step to a career in housing.

During this online course, you will gain a more in-depth understanding of housing associations and their work alongside Phoenix residents and staff, with support from a professional tutor and mentoring from Phoenix Community Housing staff.

This course focuses on the following topics:

  • Housing Provision and Housing Organisations
  • Customer Services for Housing
  • Assets Repairs and Maintenance
  • Professional Development in Housing

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Level 3: Certificate in Housing Practice


The Level 3 course from the Phoenix Academy is for people who are looking to begin or further their career in housing. The course focuses on the following topics:  

  • The Housing System
  • Customer Service in Housing 
  • Professional Practice Skills
  • Occupany, Tenure and Lettings 

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Level 4: Certificate in Housing Practice 


The Level 4 course from the Phoenic Academy is for people who would like to futher their career in housing and improve thier leadership skills. Due to start in January 2022, this online course focuses on the following topics: 

  • Housing Policy
  • Housing Law
  • Professional Practice Skills for Housing
  • Finance for Housing

Enrolment is now open! 

Contact us to find out more.