Phoenix Community Housing is a not-for-profit resident-led housing association based in south London.
We own and manage more than 7,600 homes in the Lewisham wards of Bellingham, Catford South, Downham and Grove Park. We are now starting to build new homes with an emphasis on sustainability and high quality design.
We are the first resident-led housing association in London. Our model empowers tenants and leaseholders to take a central part in decision-making and become shareholding members.
Tenants and leaseholders elected by residents are the largest group on the management board. We encourage all residents to get involved with Phoenix to influence services and future priorities.
We support local community initiatives to improve the environment and quality of life for everyone who lives and works in south Lewisham.
Our vision is "Together, we are building a better future for our Phoenix community"
In 2013 Phoenix moved to a new building called The Green Man.
The Green Man is located on a former pub site at the heart of the homes we own and manage and is much more than our headquarters. It offers a range of community facilities to breathe new life into the area we serve.
Home Makers is a private lettings service from Phoenix.
Developed together with our leaseholders and initially launched as a pilot in late 2016, Home Makers offers a personal, professional and competitively priced service for private landlords in London, making full use of our experience in housing management and tenancy matters. Services include:
- tenant finding
- neighbourhood management
- property management
- rent collection
- repairs and gas servicing.
As a result of increasing the number of homes that we manage, Home Makers enables Phoenix to have better influence and control of our homes and neighbourhoods. Any surplus from Home Makers will be gifted to Phoenix and reinvested into our community.
2023
- Housing Design Awards. Shortlisted (Arcus Road and Farmstead Road schemes)
- Housing Heroes Awards. Inspirational Colleague of the Year. Shortlisted (Micky Stokes)
- Housing Heroes Awards. Tenant of the Year. Shortlisted (Zhane Lunan)
2022
- UK Housing Awards. Digital Landlord of the Year. Finalists.
- Women in Housing Awards. Board / Committee Member of the Year. Highly commended (Carmen Simpson)
- Housing Heroes Awards. Inspirational Leader of the Year. Finalists (Carmen Simpson)
2021
- UK Housing Awards. Landlord of the Year. Finalists.
- UK Housing Awards. Innovator of the Year (customer services). Finalists (Connected Together)
- Tpas Awards. Community Focused Service / Product of the Year. Finalists (Connected Together)
- Housing Design Awards. GLA Award. Winners. (Melfield Gardens)
- Housing Heroes Awards, Inspirational Colleague of the Year. Finalists (Jackie Davorn)
- Inside Housing Development Awards - Best Shared Ownership (Urban), Finalists (Springbank Court)
- Housing Digital Top 30 Housing Providers - 24th place
2020
- Selwyn Goldsmith Award - Universal Design. Winner (Hazelhurst Court)
- RICS Social Impact Awards London. Heritage. Finalists (The Fellowship Inn)
- UK Housing Awards. Innovator of the Year - Tenant Services. Finalists (Phoenix Academy)
- Tpas Awards. The Richard Crossley Excellence in Community Action Award. Finalists (Fellowship Inn project)
- Tpas Awards. Excellence in Employment, Skills and Training. Finalists (Digital Skills for Work)
- Tpas Awards. Cliff Whiteley Tenant of the Year Award. Finalists (Anne McGurk)
- Build London Planning Awards. Heritage and Culture Awards. Winner (Fellowship Inn project)
2019
- Tpas Awards. Lifetime achievement award. Winners (Pat Fordham MBE)
- 24housing Top 50 landlords. 8th place.
- 24housing Awards. Community Achievement. Finalists (Fellowship Inn project)
- 24housing Awards. Best Training Scheme. Winners (Phoenix Academy)
- Federation of Awarding Bodies (FAB) Awards. Outstanding Contribution. Winners (Marie Porter - Phoenix Academy)
- Civic Trust Conservation Awards. Regional finalist (Fellowship Inn)
- Civic Trust Awards. Finalists (Hazelhurst Court)
2018
- Inside Housing Development Awards. Best Older People's Housing Development - under 70 homes. (Hazelhurst Court extra care scheme). Winners.
- RIBA London Awards. Winners (Hazelhurst Court extra care scheme).
- Housing Design Awards. 'HAPPI' Winner (Hazelhurst Court extra care scheme)
- 24housing Top 50 landlords. 3rd place.
- 24housing Awards. Affordable Housing Scheme of the Year (Hazelhurst Court). Finalists
- Housing Heroes. Support and Care Team of the Year (over 5,000 homes). Finalists (approach to hoarding)
- Tpas Awards (Southern Region). Community Focused Service / Project of the Year. Finalists (approach to hoarding)
2017
- 24housing Top 50 landlords. 7th place.
- Investors in People Gold accreditation
- Sunday Times Best 100 Not for Profit Organisations to Work For
- Tpas Awards. Excellence in Annual Reports. National winners.
- Tpas Awards. Excellence in Tenant Engagement. National winners.
- UK Housing Awards. Outstanding Approach to Tenant Involvement. Winners.
- Housing Heroes Awards. Apprentice of the Year. Finalists (Asharne Litchmore)
- ERSA Employability Awards. SME of the Year. Finalists.
2016
- 24housing Top 50 landlords. 6th place.
- Sunday Times Top 100 Not for Profit Organisations to Work For
- UK Housing Awards. Outstanding Approach to Resident Involvement. Finalists
- 24housing Awards. Best Apprenticeship Scheme. Finalists
- 24housing Awards. Repairs and Maintenance Provider of the Year. Finalists
- Housing Heroes. Lifetime Achievement Awards. Finalists (David Cummins)
2015
- Sunday Times Top 100 Not for Profit Organisations to Work For.
- 24housing Awards. Communications Team of the Year. Winners
- 24housing Awards. Community Achievement. Winners (Phoenix Community Chest)
- 24housing Awards. Chief Executive of the Year. Finalists (Jim Ripley)
- Community Impact Awards. Finalists (Phoenix Community Chest)
- Housing Heroes Awards. Chief Executive of the Year. Finalists (Jim Ripley)
- CSI Awards. Most inspiring newcomers. Finalists.
- TPAS Awards. Excellence in Annual Reports. Finalists.
- The RIBAJ MacEwen Awards. Longlist (The Green Man)
- RICS Awards. Finalists (The Green Man)
2014
- 24housing Top 50 landlords. 3rd place.
- 24housing Awards. Community Achievement. Winners (The Green Man)
- 24housing Awards. Best Training Scheme. Finalists (the Phoenix Academy)
- TPAS Awards. Excellence in Annual Reports. Finalists.
- Building Awards. Finalists (The Green Man)
2013
- TPAS Awards. Excellence in Annual Reports. Finalists.
2012
- Housing Heroes. Tenant Lifetime Achievement. Winners (Pat Fordham MBE)
- TPAS Awards. Excellence in Annual Reports. Finalists.
2011
- TPAS Awards. Tenant of the Year. Winners (Pat Fordham MBE)
- TPAS Awards. Excellence in Annual Reports. Finalists.
2010
- Housing Heroes. Inspirational Board Member of the Year. Winners (Pat Fordham MBE)
