About us

About Phoenix Community Housing

Phoenix Community Housing is a not-for-profit resident-led housing association based in south London.

We own and manage more than 6,000 homes in the Lewisham wards of Bellingham, Whitefoot and Downham, and are now starting to build our first new homes.

We were named the UK's 7th best landlord for 2017 in a poll by 24housing magazine - the third time running we've been listed among the top 10.

We are proud to be a member of PlaceShapers, a national alliance of more than 100 community-focused housing associations.

Our model

We are the first housing association in London to use the Community Gateway approach. This empowers tenants and leaseholders to take a central part in decision-making and become shareholding members.

Tenants and leaseholders elected by residents are the largest group on the management board. We encourage all residents to get involved with Phoenix to influence services and future priorities.

We support local community initiatives to improve the environment and quality of life for everyone who lives and works in south Lewisham. 

Our vision

Our vision is "To work together to build a better future for our Phoenix community".

The Green Man

In 2013 Phoenix moved to a new building called The Green Man.

The Green Man is located on a former pub site at the heart of the homes we own and manage and is much more than our headquarters. It offers a range of community facilities to breathe new life into the area we serve.

Find out more about The Green Man.

Phoenix Repairs Service

Phoenix Repairs Service

The Phoenix Repairs Service was launched in April 2015 as a wholly owned subsidiary of Phoenix Community Housing. The service is responsible for all repairs and gas servicing for our tenants. 

Previously our repairs service had been outsourced. Following feedback from residents, our Board agreed in 2013 to create the 'in-house' service with the aim of offering greater flexibility and better value for money. 

The Phoenix Repairs Service Board reports in turn to the Phoenix Board. 

The service works to the following priorities:

  • right first time / done in one
  • flexible slots
  • call centre diagnosis
  • materials and workmanship
  • empathy and caring.

Awards and accolades

2018

  • Housing Heroes. Support and Care Team of the Year (over 5,000 homes). Finalists (approach to hoarding)  
  • Tpas Awards (Southern Region). Community Focused Service / Project of the Year. Finalists (approach to hoarding)
  • RIBA London Awards. Winners (Hazelhurst Court extra care scheme).
  • Housing Design Awards. Finalists (Hazelhurst Court extra care scheme)

2017

  • Investors in People Gold accreditation
  • Sunday Times Best 100 Not for Profit Organisations to Work For
  • Tpas Awards. Excellence in Annual Reports. National winners.
  • Tpas Awards. Excellence in Tenant Engagement. National winners.
  • UK Housing Awards. Outstanding Approach to Tenant Involvement. Winners.
  • Housing Heroes Awards. Apprentice of the Year. Finalists (Asharne Litchmore)
  • ERSA Employability Awards. SME of the Year. Finalists.

2016

  • Sunday Times Top 100 Not for Profit Organisations to Work For
  • UK Housing Awards. Outstanding Approach to Resident Involvement. Finalists
  • 24housing Awards. Best Apprenticeship Scheme. Finalists
  • 24housing Awards. Repairs and Maintenance Provider of the Year. Finalists
  • Housing Heroes. Lifetime Achievement Awards. Finalists (David Cummins)

2015

  • Sunday Times Top 100 Not for Profit Organisations to Work For.
  • 24housing Awards. Communications Team of the Year. Winners
  • 24housing Awards. Community Achievement. Winners (Phoenix Community Chest)
  • 24housing Awards. Chief Executive of the Year. Finalists (Jim Ripley)
  • Community Impact Awards. Finalists (Phoenix Community Chest)
  • Housing Heroes Awards. Chief Executive of the Year. Finalists (Jim Ripley)
  • CSI Awards. Most inspiring newcomers. Finalists.
  • TPAS Awards. Excellence in Annual Reports. Finalists.
  • The RIBAJ MacEwen Awards. Longlist (The Green Man)
  • RICS Awards. Finalists (The Green Man)

2014

  • 24housing Awards. Community Achievement. Winners (The Green Man)
  • 24housing Awards. Best Training Scheme. Finalists (the Phoenix Academy)
  • TPAS Awards. Excellence in Annual Reports. Finalists.
  • Building Awards. Finalists (The Green Man)

2013

  • TPAS Awards. Excellence in Annual Reports. Finalists.

2012

  • Housing Heroes. Tenant Lifetime Achievement. Winners (Pat Fordham MBE)
  • TPAS Awards. Excellence in Annual Reports. Finalists.

2011

  • TPAS Awards. Tenant of the Year. Winners (Pat Fordham MBE)
  • TPAS Awards. Excellence in Annual Reports. Finalists.

2010

  • Housing Heroes. Inspirational Board Member of the Year. Winners (Pat Fordham MBE)