We are the first resident-led housing association in London. Our model empowers tenants and leaseholders to take a central part in decision-making and become shareholding members.
Tenants and leaseholders elected by residents are the largest group on the management board. We encourage all residents to get involved with Phoenix to influence services and future priorities.
We support local community initiatives to improve the environment and quality of life for everyone who lives and works in south Lewisham.
In 2013 Phoenix moved to a new building called The Green Man.
The Green Man is located on a former pub site at the heart of the homes we own and manage and is much more than our headquarters. It offers a range of community facilities to breathe new life into the area we serve.
The Phoenix Repairs Service was launched in April 2015 as a wholly owned subsidiary of Phoenix Community Housing. The service is responsible for all repairs and gas servicing for our tenants.
Previously our repairs service had been outsourced. Following feedback from residents, our Board agreed in 2013 to create the 'in-house' service with the aim of offering greater flexibility and better value for money.
The Phoenix Repairs Service Board reports in turn to the Phoenix Board.
Home Makers is a new private lettings service from Phoenix.
Developed together with our leaseholders and initially launched as a pilot in late 2016, Home Makers offers a personal, professional and competitively priced service for private landlords in London, making full use of our experience in housing management and tenancy matters. Services include:
tenant finding
neighbourhood management
property management
rent collection
repairs and gas servicing.
As a result of increasing the number of homes that we manage, Home Makers enables Phoenix to have better influence and control of our homes and neighbourhoods. Any surplus from Home Makers will be gifted to Phoenix and reinvested into our community.
