Website Privacy Notice

This privacy statement sets out how Phoenix Community Housing collects and processes personal information about visitors to our website.

When someone visits our website we collect standard internet log information and details of visitor behavior patterns. We do this to find out information such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify any individual and you can disable the use of cookies on your computer if you do wish us to collect this information.

Use of cookies by Phoenix Community Housing

This website uses cookies. Cookies are small text files that are placed on your computer by our website when you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to Phoenix on how visitors are using the site, so that we can improve visitors’ experience of our website.

The cookies we use and why

JavaScript enabled
This cookie is used to register whether the visitor has JavaScript activated in their browser. This cookie is essential to the running and functionality of the Phoenix website.
Cookie Preference
This cookie is used to remember a user’s choice about cookies on Where users have previously indicated a preference, that user’s preference will be stored in this cookie.
Cookie Consent  Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR compliance of the Phoenix website.
Google Analytics
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These cookies are used to collect information about how visitors use our website and WordPress blog. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
You can read Google's overview of privacy and safeguarding data here.
To opt out of being tracked by Google Analytics across all websites, visit
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We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
You can read more at YouTube’s embedding videos information page here.
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We embed a Twitter widget into our website to show you the latest Tweets from the official Phoenix Community Housing Twitter feed. We embed this feed using Twitter’s privacy guidelines, and you can find out what information Twitter collects and how it uses that information here.

HTTP Cookie

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These cookies are used to track, personalise, and save information about each user's session to improve visitors' browsing experience.


How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or
You can also find out how to manage cookies on most popular browsers:

To find information relating to other browsers, visit the browser developer's website.

Online forms

You can access most of the pages on the Phoenix Community Housing website without supplying any personal information. However, you will need to supply personal information when completing certain forms.

We will use your personal information to respond to your enquiry. The personal information you provide will be stored and retained securely and treated in accordance with our Data Protection Policy, the General Data Protection Regulation and any succeeding acts. Our data protection policy and privacy notices are available on our website and on request by calling 0800 0285 700.

We may produce reports on the use of forms on our website to enable us to monitor and develop them. These reports will be based on anonymous data, which means that individuals will not be identified in the reports.

My Phoenix - Self Service Portal

Phoenix tenants can register to use our ‘MyPhoenix’ self service portal. When you sign up to the service, we will use the information you provide to confirm your identity as a Phoenix tenant and to set up an account for you.

The information you provide will be used to set up your account and to ensure the safety and security of your account. We will also use the information you provide to update your contact details on our secure housing management database. The information you provide will be stored and retained securely and treated in accordance with our Data Protection Policy, the General Data Protection Regulation and any succeeding acts.