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We want you, your family and neighbours to enjoy living in your home and community.
We take reports of antisocial behaviour very seriously and will take the necessary steps to protect residents.
If a crime is taking place or if you feel that you or someone else is in immediate danger, always call 999.
If it is a non-emergency or you would like to report antisocial behaviour to the police, please call 101 or contact the Safer Neighbourhood Team.
Antisocial behaviour is unwelcome activity that causes alarm and distress to people, including:
You can report antisocial behaviour by contacting us during working hours (9am-5pm).
In an emergency at other times, please call 999.
When you report incidents of antisocial behaviour please try to provide as much information as possible. This should include:
After you report antisocial behaviour we will arrange an interview with you. This will be within one working day for emergency cases and five working days for low risk cases.
Where appropriate, we will take immediate action to secure properties.
Your Housing Officer will offer you support and advice throughout the process. You can expect Phoenix to:
We will investigate the complaint by:
With your permission, we will interview those responsible. If there is proof that there has been antisocial behaviour, we will begin appropriate action. For example:
Although legal action is the last step, in serious cases we will take tenancy enforcement action. The actions we could take might include:
We can evict people from their homes in appropriate cases where we have tried all other solutions or the problem is very serious. We need strong evidence to be able to do this, and it is up to the court to decide whether or not to make a possession order.
We can provide you with support such as interpreters and assistance if the case goes to court. We will stay in regular contact with you and make sure you know what we are doing.
Domestic violence is where someone close to you, such as a partner or family member, is threatening or violent towards you.
Our first aim is to minimise any risk of harm to residents (and their children) reporting domestic violence and abuse.
Our support includes:
Phoenix works in partnership with local agencies to actively reduce the instances and impact of domestic violence. These include:
If you are experiencing domestic violence and are in immediate danger, call the police on 999.
Help and support is also available from the National Domestic Violence Helpline on 0808 200 0247.