Your safety at home | building safety FAQs

How are Phoenix ensuring they keep their residents and buildings safe?

Following the tragic events of Grenfell in June 2017, the safety of our residents and their homes, remains our top priority.     We are working continuously to:  

  • Carry out our ongoing review and management of fire risk assessments to ensure building risk ratings are as low as possible.  
  • Undertake essential routine compliance checks within your homes and buildings and working with you to gain access to your home to complete the check.    
  • Conduct weekly fire inspections undertaken by our dedicated Caretaking Team who are trained to identify and report fire risks within your buildings.  
  • Undertake fire safety remediation works and ensuring these are done to the highest standard.   
  • Work with residents to communicate fire safety information and our fire safety processes to ensure your homes and buildings remain safe places for you and your families to live.  
  • Undertake our resident census to help identify anyone who may need assistance to evacuate their building in the event of a fire.  

How are Phoenix ensuring they keep up to date with the ongoing changes to Fire and Building Safety Legislation?

  • Through ongoing staff training, reviewed against a competency framework   
  • Through continued professional development, networking opportunities with other housing providers, receiving daily updates from Government and attending events held by the Building Safety Regulator  
  • By working in collaboration with the London Fire Brigade  
  • Development of a Building Safety Team to oversee fire and structural safety and will report to the Building Safety Regulator. 

Will all homes be affected by the Fire Safety Act 2021, Fire Safety (England) Regulations 2022 and the Building Safety Act 2022?

The Fire Safety Act 2021 applies to non-domestic parts of residential buildings that have more than two homes and includes:

  • balconies
  • structures
  • external walls
  • flat front doors.  


The Fire Safety (England) Regulations 2022:

Whether this applies to a building is determined by the regulations. The diagram below outlines the regulations that apply to certain building heights.

The Building Safety Act 2022 applies to:

  • residential buildings of 18 metres or 7 storeys or more in height.

What is the Building Safety Programme?

The Building Safety Programme is a long-term programme that focuses on three key areas of ongoing development and management to ensure resident and building safety.  

We want to create, develop and provide environments where residents are safe and feel safe in their homes.  

We aim to achieve this by focusing on three key objectives:  

  • To promote cultural change by looking at how we continue to ensure your safety at home through creating building safety strategies and implementing staff training specialising in fire and building safety. 
  • To collect information on our buildings included in the Building Safety Act 2022 through surveys conducted by specialist contractors, which collect important safety details about your home and building.  
  • To continue to ensure the resident voice informs our approach to building safety.

How will Phoenix provide key updates to residents and leaseholders?

We’re committed to ensuring you are kept up to date and we will provide regular updates on our website, through our resident newsletters and through consultation events.   

You will be communicated with directly if any of our assessments or surveys result in works that will impact you or your building. 

How will leaseholders be impacted by the Building Safety Act 2022?

The Building Safety Act impacts both tenants and leaseholders. As projects are identified in relation to building safety, we will consult with you to ensure you feel supported and reassured about works required to keep you safe. We have a dedicated Home Ownership team who are committed to supporting leaseholders throughout this process.  

I am a leaseholder and have concerns about costs I might incur to complete Building and Fire Safety works

We are committed to supporting leaseholders and will work with you when planning any investigation or remediation works to your building.   

If you have any immediate concerns relating to the safety of your home and/or building or any charges relating to fire and building safety works, please contact the Home Ownership Team.  

I am a leaseholder and have been asked to provide a copy of an EWS1 form by my mortgage lender, is this needed?

EWS1 Forms are generally requested by mortgage lenders for buildings over 18 meters in height which may have been identified as having combustible materials installed as part of the external walls or on their balconies. Some lenders may also ask for a completed form for buildings below this height if they have specific concerns.   

We do not supply EWS1 forms as they are not a legal requirement. However, we have undertaken external wall fire risk assessments at our buildings that are taller than 11 metres and can supply them upon request. 

Can I request a copy of the Fire Risk Assessment for my building?

Yes, if you would like a copy of the Fire Risk Assessment for your building, please contact us and specify if you would like the Fire Risk Assessment in a digital PDF format or as a printed copy  

How often do Phoenix undertake Fire Risk Assessments to their buildings?

All buildings over 18 metres or are classified as an ‘extra care’ scheme, have Fire Risk Assessments completed annually.   

All buildings under 18 metres have fire risk assessments completed every three years.  

As an additional safety measure, Phoenix also undertake desktop reviews of fire risk assessments on an annual basis to ensure your buildings remain safe places for you to live.

Should I still follow the ‘Stay Put’ advice if there is a fire in my building?

Purpose built blocks of flats are designed and built to provide protection from fire with walls, floors and doors designed to hold back smoke and flames for 30 to 60 minutes.   

The advice from the London Fire Brigade specifies that if there is a fire in your home, or if you are directly affected by smoke, heat or flames, to leave immediately and evacuate to a place of safety away from the building. Once you are a safe distance, away from the building, dial 999 and state FIRE. You must not return to the building until you are advised it is safe to do so.  

If the fire is elsewhere within the building, London Fire Brigade advise you to shut all doors and windows and stay where you are unless circumstances change, and you become directly affected by the fire.  However, if you feel unsafe staying in your home, you can evacuate to a safe distance away from the building. Do not re-enter until the London Fire Brigade say it is safe to do so. 


I live in a house and have concerns about fire safety, who can I speak to?

Fire Safety is important for everyone, regardless of the type of property we live in.   

For useful information on fire safety at home, visit the London Fire Brigade website.  

If you have further questions please contact us.  

I, or someone in my household, would struggle to self-evacuate in the event of a fire, what can be done to keep us safe?

Some residents may find it difficult to evacuate in the event of a fire. If you think you may need help to evacuate, please let us know so that we can work with London Fire Brigade to arrange a free home fire safety visit. 

If you live in one of our high-rise buildings (Kingsfield House, Merryfield House, Millcroft House, Nayland House and Nuthatch House), we can add you to our list of vulnerable residents which is shared with London Fire Brigade. In the event of an evacuation, they can put extra measures in place to locate and assist you. The information will be stored in the secure information box installed in your building and updated every six months. 

If you would like more information on fire safety for vulnerable residents in our blocks of flats, please contact us.