An opportunity to join a high performing income team to work on service charge recovery at an exciting time for Phoenix, as we look to take on the management of an additional 1,500 homes.
We are looking for someone who has excellent attention to detail and a good level of resilience – with detailed knowledge of landlord and tenant best practice and legislation.
You will be responsible for managing all enquiries from debtors, responding to telephone, face to face and written enquiries, giving advice and assistance as necessary, including home visits.
This role will manage the caseload for County Court MCOL action and you will be responsible for preparing cases, attending court and giving evidence as required. You’ll work with leaseholders offering debt counselling where suitable and ensuring that referrals to our financial wellbeing service are offered at the earliest possible time.
This role will suit someone who is passionate, motivated, and highly organised. Bring us your: excellent communication skills, ability to work well under pressure, and ability to collaborate with others professionally both internally and externally.
About Phoenix Community Housing
Phoenix is a housing organisation with a difference. We’re led by our residents, with tenants as our Chair and Vice Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.
We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.
We’re based in south Lewisham, London, and are proud to be building new homes in our area thanks to a £60million investment. Our first development – a 60-home extra care scheme for older people – has won a range of architectural awards.
We currently manage around 6,300 homes and are excited about the potential to grow as a housing association. We’re in advanced talks with another housing association, L&Q, over the potential transfer of 1,500 more homes in Grove Park to our management. We hope this will offer an opportunity for more residents to get involved with Phoenix and steer our future direction.
Our big ambitions apply to our staff too and throughout the challenges of the pandemic we maintain our commitment to being a great employer. We are very proud to have been reaccredited in 2020 as an Investors in People Gold organisation.
If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time and flexible working options.
Our benefits include 30 days annual leave (plus 8 bank holidays). We have a generous pension scheme along with a wellbeing programme, comprehensive learning and development package and a culture of employee involvement.
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
How to apply
To apply for this role please complete our online application form, outlining how you meet the requirements of the role. You can find more information about the role in the job description below.
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Initial interviews for this role are scheduled for 5 October 2021.