Current vacancies

Thank you for your interest in working for Phoenix Community Housing. 

You find details of any current job opportunities on the right of this page.

You can also find updates on vacancies at Phoenix by following us on Twitter and LinkedIn.

Privacy notice

You can find more information about how Phoenix processes information during the recruitment and selection process in our Recruitment Privacy Notice.

Welfare Benefits Advisor
9 August 2020
£34,456 + excellent benefits package
Specialist Housing Services Assistant
9 August 2020
£23,627 + excellent benefits package
Income Officer x 2
9 August 2020
£34,456 + excellent benefits package
Financial Inclusion and Income Coordinator
9 August 2020
£26,047 + excellent benefits package
Commercial Officer (part-time)
9 August 2020
£17,228 pro rata + excellent benefits package
Welfare Benefits Advisor
Closing date
9 August 2020
Salary
£34,456 + excellent benefits package
Job Description

Permanent

We have an excellent opportunity for a Welfare Benefits Advisor to join our team and support our residents. 

We are looking for someone has substantial experience of providing benefits advice and who will proactively engage with residents as part of an early intervention approach. You will be required to advise on budgeting and income maximisation, together with promoting benefit take-up. The role will also include providing advice on training schemes and employment initiatives. 

You will have excellent organisation skills and strong influencing/communication skills. You must be adept at IT systems, as well as a good team worker and able to work well under pressure. 

You should be able to combine close attention to detail and efficient time management with excellent interpersonal skills and an ability to work with a wide range of internal and external stakeholders.

Due to the nature of this job, it is a requirement that applications are to be treated as an exception under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

This post will be subject to a DBS check.

About Phoenix Community Housing

Phoenix is a housing organisation with a difference. As London’s first Community Gateway, we’re owned and led by our residents. Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.

Just over a decade since residents voted to create Phoenix, we’ve secured £60million investment to build hundreds of new homes. Our first development – a 60-home extra care scheme for older people – has already won architectural awards.

We’re working with partners to roll out increasing employment support for our residents, and have restored a dilapidated pub into a new community venue thanks to a £4million Lottery grant. 

Our big ambitions apply to our staff too. We have an ongoing cultural transformation programme to make us a leading customer experience organisation as well as a fantastic place to work. We are very proud to be an Investors in People Gold organisation.

If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you.

Our benefits include 30 days annual leave (plus 8 bank holidays). We strongly believe in a work-life balance so we’re open to flexible working requests. We have a generous pension scheme along with a wellbeing programme, comprehensive learning and development package and a culture of employee involvement.

Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

How to apply

To apply for this position, please complete our online application form, including a covering letter that describes your suitability for this role. Please see the job description below. 

You can find more information about we process and store your data in our Privacy Notice.

Specialist Housing Services Assistant
Closing date
9 August 2020
Salary
£23,627 + excellent benefits package
Job Description

Fixed-term contract: 18 months

A new opportunity has arisen to help one of the UK’s most distinctive landlords deliver on its commitment to providing excellent services to residents.

As our Specialist Housing Services Assistant, you will use your organisational skills to provide high quality administrative support to colleagues within our Specialist Housing Services team: home ownership, income and our lettings agency Home Makers.

An interest in property management is essential. Training will be provided to an individual with a keen passion for learning. 

About Phoenix Community Housing

Phoenix is a housing organisation with a difference. As London’s first Community Gateway, we’re owned and led by our residents. Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.

Just over a decade since residents voted to create Phoenix, we’ve secured £60million investment to build hundreds of new homes. Our first development – a 60-home extra care scheme for older people – has already won architectural awards.

We’re working with partners to roll out increasing employment support for our residents, and have restored a dilapidated pub into a new community venue thanks to a £4million Lottery grant. 

Our big ambitions apply to our staff too. We have an ongoing cultural transformation programme to make us a leading customer experience organisation as well as a fantastic place to work. We are very proud to be an Investors in People Gold organisation.

If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you.

Our benefits include 30 days annual leave (plus 8 bank holidays). We strongly believe in a work-life balance so we’re open to flexible working requests. We have a generous pension scheme along with a wellbeing programme, comprehensive learning and development package and a culture of employee involvement.

Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

How to apply

To apply for this position, please complete our online application form, including a covering letter that describes your suitability for this role. Please see the job description below. 

You can find more information about we process and store your data in our Privacy Notice.

Income Officer x 2
Closing date
9 August 2020
Salary
£34,456 + excellent benefits package
Job Description

Permanent

We have an exciting opportunity for two experienced professionals to support our income recovery efforts. 

As an Income Officer, you will work with colleagues to proactively engage with Phoenix residents who are in arrears and offer excellent customer service.

You will be responsible for each steps of the arrears procedure, including court action where required. The role will include home visits or virtual meetings to set up repayment plans and help residents take control of their finances.

You will be passionate, motivated, and highly organised to ensure all requests. You will have excellent communication and IT skills. You work well under pressure with an excellent ability to collaborate with others both internally and externally. 

About Phoenix Community Housing

Phoenix is a housing organisation with a difference. As London’s first Community Gateway, we’re owned and led by our residents. Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.

Just over a decade since residents voted to create Phoenix, we’ve secured £60million investment to build hundreds of new homes. Our first development – a 60-home extra care scheme for older people – has already won architectural awards.

We’re working with partners to roll out increasing employment support for our residents, and have restored a dilapidated pub into a new community venue thanks to a £4million Lottery grant. 

Our big ambitions apply to our staff too. We have an ongoing cultural transformation programme to make us a leading customer experience organisation as well as a fantastic place to work. We are very proud to be an Investors in People Gold organisation.

If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you.

Our benefits include 30 days annual leave (plus 8 bank holidays). We strongly believe in a work-life balance so we’re open to flexible working requests. We have a generous pension scheme along with a wellbeing programme, comprehensive learning and development package and a culture of employee involvement.

Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

How to apply

To apply for this position, please complete our online application form, including a covering letter that describes your suitability for this role. Please see the job description below. 

You can find more information about we process and store your data in our Privacy Notice.

Financial Inclusion and Income Coordinator
Closing date
9 August 2020
Salary
£26,047 + excellent benefits package
Job Description

Permanent

This is a fabulous new opportunity to support the work of one of the UK’s most distinctive landlords on financial inclusion and helping residents keep up with rent payments.

As our Financial Inclusion and Income Coordinator, you will proactively engage with residents through an early intervention approach – delivering welfare reform campaigns and budgeting workshops.

You will support colleagues with the coordination and administration of working groups and learning sessions. Your role will also include ensuring that residents have the opportunity to influence services in line with our resident-led model.

You will have a calm and reassuring manner and ability to build relationships with a wide variety of customers. You will also be adept at supporting colleagues and working as part of a team.

A sound understanding of welfare reforms would be an advantage in this role.

About Phoenix Community Housing

Phoenix is a housing organisation with a difference. As London’s first Community Gateway, we’re owned and led by our residents. Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.

Just over a decade since residents voted to create Phoenix, we’ve secured £60million investment to build hundreds of new homes. Our first development – a 60-home extra care scheme for older people – has already won architectural awards.

We’re working with partners to roll out increasing employment support for our residents, and have restored a dilapidated pub into a new community venue thanks to a £4million Lottery grant. 

Our big ambitions apply to our staff too. We have an ongoing cultural transformation programme to make us a leading customer experience organisation as well as a fantastic place to work. We are very proud to be an Investors in People Gold organisation.

If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you.

Our benefits include 30 days annual leave (plus 8 bank holidays). We strongly believe in a work-life balance so we’re open to flexible working requests. We have a generous pension scheme along with a wellbeing programme, comprehensive learning and development package and a culture of employee involvement.

Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

How to apply

To apply for this position, please complete our online application form, including a covering letter that describes your suitability for this role. Please see the job description below. 

You can find more information about we process and store your data in our Privacy Notice.

Commercial Officer (part-time)
Closing date
9 August 2020
Salary
£17,228 pro rata + excellent benefits package
Job Description

Permanent. 18 hours per week

We are pleased to offer this exciting new role to manage the commercial property portfolio for one of the UK’s most distinctive landlords.

As our Commercial Officer, you will provide a professional lease management service and offer market valuation advice. You will ensure the sound management of our commercial portfolio, including shops, office space and retail sites.

Your experiences of budget management and commercial leases will help ensure that we maximise income and meet our appetite for sustainable growth. You will also ensure that all properties comply with health and safety regulations.  

You will possess excellent negotiation and diplomacy skills, as well as being a strong communicator with experience of developing property marketing campaigns.

About Phoenix Community Housing

Phoenix is a housing organisation with a difference. As London’s first Community Gateway, we’re owned and led by our residents. Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.

Just over a decade since residents voted to create Phoenix, we’ve secured £60million investment to build hundreds of new homes. Our first development – a 60-home extra care scheme for older people – has already won architectural awards.

We’re working with partners to roll out increasing employment support for our residents, and have restored a dilapidated pub into a new community venue thanks to a £4million Lottery grant. 

Our big ambitions apply to our staff too. We have an ongoing cultural transformation programme to make us a leading customer experience organisation as well as a fantastic place to work. We are very proud to be an Investors in People Gold organisation.

If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you.

Our benefits include 30 days annual leave (plus 8 bank holidays). We strongly believe in a work-life balance so we’re open to flexible working requests. We have a generous pension scheme along with a wellbeing programme, comprehensive learning and development package and a culture of employee involvement.

Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

How to apply

To apply for this position, please complete our online application form, including a covering letter that describes your suitability for this role. Please see the job description below. 

You can find more information about we process and store your data in our Privacy Notice.