We have an excellent opportunity for a Welfare Benefits Advisor to join our team and support our residents.
We are looking for someone has substantial experience of providing benefits advice and who will proactively engage with residents as part of an early intervention approach. You will be required to advise on budgeting and income maximisation, together with promoting benefit take-up. The role will also include providing advice on training schemes and employment initiatives.
You will have excellent organisation skills and strong influencing/communication skills. You must be adept at IT systems, as well as a good team worker and able to work well under pressure.
You should be able to combine close attention to detail and efficient time management with excellent interpersonal skills and an ability to work with a wide range of internal and external stakeholders.
Due to the nature of this job, it is a requirement that applications are to be treated as an exception under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
This post will be subject to a DBS check.
About Phoenix Community Housing
Phoenix is a housing organisation with a difference. As London’s first Community Gateway, we’re owned and led by our residents. Some housing associations talk about resident involvement. We live and breathe it every day.
We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.
Just over a decade since residents voted to create Phoenix, we’ve secured £60million investment to build hundreds of new homes. Our first development – a 60-home extra care scheme for older people – has already won architectural awards.
We’re working with partners to roll out increasing employment support for our residents, and have restored a dilapidated pub into a new community venue thanks to a £4million Lottery grant.
Our big ambitions apply to our staff too. We have an ongoing cultural transformation programme to make us a leading customer experience organisation as well as a fantastic place to work. We are very proud to be an Investors in People Gold organisation.
If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you.
Our benefits include 30 days annual leave (plus 8 bank holidays). We strongly believe in a work-life balance so we’re open to flexible working requests. We have a generous pension scheme along with a wellbeing programme, comprehensive learning and development package and a culture of employee involvement.
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
How to apply
To apply for this position, please complete our online application form, including a covering letter that describes your suitability for this role. Please see the job description below.
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