In this section...
Details of how to report a repair, and who is responsible for carrying out repairs.
Our repairs are carried by our subsidiary, the Phoenix Repairs Service.
We operate an emergency out of hours service for repairs outside of our office hours. This service is available between 5pm - 8am weekdays, weekends and bank holidays.
Our out of hours service is only there to make the situation safe until our repairs team are able to visit you during normal working hours.
Examples of 'make safe' include:
If you need to report an emergency repair, please call us immediately on 0800 0285 700 and press 1 for repairs.
If you think you can smell gas:
Then call National Grid straight away on 0800 111999. Do not use your phone within the property.
Before reporting a repair, please check who is responsible for it.
To log a repair you can contact us in any of the usual ways.
You will be given an appointment date and time. Please keep to this. If you cannot make the appointment for any reason, please contact us so we can rearrange the appointment.
Appointment slots are from 8am to 1pm, or from 12noon to 5pm, each weekday. We can provide early morning and evening appointments on request.
All of our staff and contractors carry identity cards. Never let anyone into your home without asking them to prove their identity.
If you are in any doubt, please contact us.
We aim to provide the UK's best repairs and maintenance service for Phoenix residents.
However, residents also have some responsibilities for keeping their home in good repair. Before you request a repair, please check who is responsible.