If you are having any difficulty making rent or service charge payments, please contact us as soon as possible. We will offer you help and support.
Use the links below to find out more about the different ways you can make a payment.
The easiest and most convenient way to pay your rent or service charges is by direct debit.
Direct debit means you don’t have to worry about remembering to pay your rent or service charges each time. Your payment will automatically come out of your bank or building society account whenever a payment is due.
You also don’t need to notify your bank or building society if the amount of your payments change - we will do it for you.
You can make an online payment 24 hours a day, 365 days a year, through the secure allpay website at any time.
Visit www.allpay.net and follow the on-screen instructions.
This is similar to a direct debit, but you must contact your bank or building society each time the payment amount changes.
You can download our standing order form. Please remember to put your 10-digit rent account reference on the form. Contact us if you need to find out your account reference.
Please note: leaseholders can only use standing orders if they live in the property, and all repayments must be arranged within 21 days of the invoice date.
You can pay over the phone at any time. You can contact us during office hours to make a payment. At other times, you can call our 24-hour payment hotline on 0844 557 8321.
You can register to make SMS payments on the secure allpay website.
You can use your payment card to pay at any post office, or local shop that displays a PayPoint sign. A payment card enables you to make a payment wherever you see the PayPoint logo, by phone and by internet. Please note, this cannot be used for monthly payments.
You should make your cheque payable to Phoenix Community Housing and for rental payments address the envelope to Rent Income Team.
For service charges, address the envelope to Phoenix Community Housing and put your property address and reference number on the reverse.
Please send cheques to:
Phoenix Community Housing
The Green Man
355 Bromley Road
London, SE6 2RP