Thames Water Refund

Updated: 4 August 2022 at 12:22pm

Between 2007 and 2016 , Phoenix, like many housing associations, collected water payments on behalf of Thames Water as part of your rent. This meant that you didn't have to deal directly with Thames Water and paid us your water payment as part of your rent.

However, during this time, we unknowingly overcharged our residents for the cost of their water bills. To address this, we will refund our residents the amount we overcharged.

We are working to ensure we have all the correct information and will write to affected residents in September 2022. We thank you for your patience. 

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