Supporting residents through welfare changes - how we're performing

Updated: 1 November 2019 at 11:53am

We believe social housing isn’t just a force for good, it’s a necessity. For many people, housing association and council homes are the stable foundations on which they build lives where they can thrive.

It’s important to us that anyone can afford to live in our homes.

That’s why our average social rents are among the lowest in Lewisham, why we’re building new affordable homes, and why we offer agreements to tenants and leaseholders to allow them to pay off arrears over a longer period of time.

And we’re pleased that 85% of tenants said they were satisfied their rent was value for money (although only 36% of leaseholders said their service charge is too, and we want to work alongside leaseholders to improve that).

Our welfare benefits advisors are here to help residents who are either struggling to keep up with payments or who need a bit of support.

Our advisors are experts in welfare benefits and Universal Credit, and offer drop-in sessions at The Green Man and Jobcentre Plus Bromley. We also offer more in-depth sessions at The Green Man - or, if the resident is unable to get to the hub, at their home.


Last year, the residents our team helped gained an average of nearly £1,400 each.

This will never apply to everyone - or even most residents - but it’s important that anyone who might benefit contacts us to see if we can help.

Last year we helped residents claim benefits like Housing Benefit, Personal Independence payments and other disability related payments. We also supported residents to claim homeless prevention loans.

The team also organises workshops to help people improve their budgeting or savings knowledge.