The Income Team line up

Phoenix women in the running for housing awards

Updated: 27 June 2018 at 15:52pm

We're delighted to have been shortlisted in two categories of this year’s Women in Housing Awards.

  • Our Income Team in the Finance, Governance or Compliance team of the year category
  • Our Strategic Asset Management Officer Amy Taylor in the Young Achiever (under 10,000 homes) category

Now in their sixth year the Women in Housing Awards recognise and celebrate the achievements of outstanding women working in housing.

The awards are run by Inside Housing and the Chartered Institute of Housing.

Our Income Team (below) is led by female managers, and predominantly staffed by women. 

Being human, being present and being accountable to our residents – that is what makes our income and inclusion team so special. Key achievements over the last year include supporting residents to obtain over £550,000 in additional income and ongoing improved rent collection performance. Every day they support our residents to be in credit - and sustain their tenancies - but their work is much more than debt recovery.

In 2017-18 the income team made 286 referrals for independent debt advice and carried out two interventions that prevented eviction.

The team’s approach is innovative. They worked closely with Thames Water to pilot and refine their Thames WaterSure scheme – which sets to cap water bills for tenants on the lowest incomes. Last year, 89 households benefited from a total saving of £11,000.

The team's work puts us in the strongest possible position to deliver our vision of a better future for our community. 

The team at a meeting in the Green Man

Head of Specialist Housing Services, Emma McSweeney said: “I’m delighted to see the exceptional work of our Income Team has been recognised as finalists in the Women in Housing Awards. It further supports our belief at Phoenix, that a resident-led approach can be adopted across all aspects of social housing.”

Amy Taylor (below) joined us as an apprentice in 2016 and has progressed rapidly in her career.  Her role as Strategic Asset Management Officer directly impacts the quality and condition of our residents’ homes. She was nominated for her genuine interest and aptitude for her role. In 17-18 alone, Amy oversaw the completion of 1,697 stock condition surveys. Initially Amy was project managing the work of external consultants. Now we have appointed our own inhouse surveyors, her role has become even more resident facing. Amy is a supportive colleague, and has led and helped team members with a switch from paper based surveys to tablet based ones.

 Amy has volunteered her spare time to the broader community, including offering mock interviews for residents as part of a back to work scheme.

Amy Taylor

Amy said: “I’m really overwhelmed and grateful for the recognition, appreciation and support from my colleagues. I love working here at Phoenix and I wouldn’t be where I am today in my career if it wasn’t for the amazing people I’m surrounded by!”

The awards will take place on the evening of Thursday 11 October at Old Trafford in Manchester, and we wish everyone shortlisted the best of luck.