New Managing Director for Phoenix Repairs Service

We are delighted to announce the appointment of Sebastian Taylor as the first Managing Director of Phoenix Repairs Service.

Sebastian has a wealth of experience in housing, most recently as Head of Customer Experience at Phoenix.

Phoenix Repairs Service was established in 2015 as a new subsidiary of Phoenix, replacing a previous contractor arrangement. Resident satisfaction with the service stood at 91.5% in 2018-19, with 98.4% of repairs completed on time.

Carmen Simpson, Chair of Phoenix Agency Services and Phoenix tenant, said: “I’d like to congratulate Sebastian on his appointment to this key role at Phoenix.

"We’re very proud of the track record of Phoenix Repairs Service, and I look forward to working with Sebastian to continue to build its reputation as one of the best repairs services nationally within the housing sector.”