Photo of Kim Canagasabey and her guide dog Jemma at Phoenix Community Housing's annual general meeting

How Phoenix works with people with additional needs

Updated: 5 February 2020 at 14:52pm

The people who live in our homes come from all over the world, with different experiences, backgrounds, beliefs and needs.

We're passionate about making sure our homes are accessible to people who have disabilities. More than that, it's something we're required to make happen.

We’re improving our records so we know better how we can meet residents’ needs. In 2018-19, we had information on disabilities for 72% of lead and joint tenants.

In total, 13% of our residents have told us they have a disability – and 57% haven’t told us whether they do or don’t. By calling us, we could update your records in just a few minutes and provide a better service to you.

When we know a tenant has a disability, we can work better with you. For example, if you aren’t able to answer the door quickly, our team will know they need to wait a little bit longer to answer the door when coming round for an appointment or repair.

We may write to you in large print if you have a problem with your sight or offer you home visits with our team if you can’t make it to The Green Man. We also may be able to offer you physical changes to your home, working with Lewisham Council.

Kim Canagasabey has epilepsy and a visual impairment. She said: “I think Phoenix does really well for people with disabilities. There are things that could be better, but overall Phoenix does well and some teams are amazing.”

Phoenix is a place that should be open for everyone. If you want to help us make it that way, we’d welcome your feedback.

Last year we limited our garden scheme to residents aged over 60 or with a disability, so that those who need it most can benefit. If you’d like four lawn cuts over the summer, register your space now. 

This piece originally featured in our resident newsletter, the Phoenix Flyer. In every issue of the Phoenix Flyer, we focus on a specific area of how Phoenix is performing. For up-to-date information on how Phoenix is delivering for our residents, please visit the Performance pages of our website.