Photo of a Phoenix staff member doing consultation work at a Summer Fun event

Help shape Phoenix by giving your views

Updated: 11 May 2020 at 10:00am

Phoenix Community Housing is a resident-led and owned housing association. While the coronavirus situation has changed much of how we work, residents continue to help shape our services for our community.

That includes the services we offer through our partners and contractors. Although our Policy Working Group - an advisory panel of residents helping to steer how we work as an organisation - is unable to meet in person, they have created a survey so that residents can have a voice and give their recommendations.

We want to better understand what our residents' priorities are for the partners we work with and how they feel we should ensure our partners meet the standards residents expect of Phoenix services.

All residents can answer the survey online here. It takes only a few minutes and responses are welcome until Friday 29 May.

While our staff and residents are not able to work together in quite the same way during the coronavirus pandemic, our involved residents continue to play a key role in setting our priorities and developing our services. Now more than ever, the strength of our community and resident-led model is evident.

We have worked quickly to introduce new ways for residents to remain involved and made use of existing structures and technology. Our tenant Chair and Vice-Chair continue to meet regularly with our Executive Team and our Board, while sub-committees and the Phoenix Gateway Committee continue to meet online.

Other ongoing activities include:

  • Our £100k annual Community Chest fund. The resident-led evaluation panel reviewed and scored applications remotely. Small grants have been awarded and a tenant vote will open later this month to award large grants.
  • Our Scrutiny Panel are working to complete their current investigation into social value.
  • The Resident Communications Group are reviewing materials and contributing ideas and content by email.
  • Members of The Phoenix Family Forum and our #BeIn youth programme are meeting virtually and developing ideas and proposals to adapt their services.

While we’re inviting all residents to continue to stay and get involved, we’re encouraging residents to get a taste of influencing Phoenix and helping to make a difference in their community by filling in our survey. The results of this survey will be taken to our Board in July and help shape Phoenix’s relationship with the businesses that help us deliver services to residents.

You can give your views in the survey here. It closes at midday on Friday 29 May and is open to all Phoenix residents.