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Latest news

Changes to how we measure resident satisfaction

As a resident-led housing association, our residents' satisfaction with their home and our services is very important to us. We have conducted satisfaction surveys by telephone for a number of years and have received valuable feedback from a...

First new Phoenix homes beat Spur’s Stadium to award

Phoenix's first development of new homes has won a national design award against competitors including the new Tottenham Hotspur's Stadium. The extra care scheme at Hazelhurst Court, made up of 60 homes for older people, was given the Selwyn...

A picture of new homes being built

Give your views on Lewisham's new housing strategy

This consultation stage has now closed. Lewisham Council has developed a new housing strategy for 2020-2026 and they want to hear from people to make sure they are taking the right steps to solve the housing crisis. The strategy is open for...

UPDATE: your Gold Club vouchers

We are aware of an issue with the delivery of some of this year’s Gold Club vouchers. We’re working on finding out where the problem occurred and how best to put it right. Please bear with us while we work to make sure you receive the correct Gold...

A picture of Phoenix properties in Downham

Changes to your rent - look out for your rent notice

We have written to all of our tenants with information about changes to rent and service charges from 6 April 2020. Please look out for your letter, which also includes information about how we set rent, how to pay and the support we offer to our...

The projects bidding for a share this year's slice of £100,000 are in!

Thank you to everyone who applied for Community Chest funding. Every year our Community Chest gives up to £100,000 to projects decided on by our residents themselves. Since being set up in 2013, we have given £700,000 to more than 70 projects,...

27 February 2020

Gold Club vouchers are on their way!

Your golden ticket for this year’s Gold Club Party isn’t the only special delivery to expect – this year’s Gold Club vouchers are arriving on your doorstep. Gold Club is an opportunity to thank our residents. When you keep appointments, do things...

Photo of members of the Phoenix Repairs Service painting a dragon design

20 February 2020

Roller rink returns for community consultation caper

A big thank you to everyone who joined us for our first Community Links this year. With the theme based around the Chinese New Year, residents enjoyed enjoyed Chinese magic, making spring rolls in the Lewisham Training Kitchen, and opportunities to...

6 February 2020

Free things to do at Phoenix for half-term

As a result of our new Parents’ Forum, we’re running a series of free activities over the half-term school holidays. Our February Family Fun events are for you and your little ones to enjoy some bonding time together, learn new skills, and meet...

A picture of Phoenix Academy students at their graduation event

6 February 2020

Phoenix Academy - book your place!

Spaces are now available for the Phoenix Academy 2020, our award-winning 'School of Social Housing'. Close to two hundred people have graduated from the CIH-accredited Phoenix Academy since it was launched in 2014. Delivered over nine weeks, the ...

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