Virtual open day for Phoenix home owners

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Got a question about your service charges? 

We're hosting a virtual open day for Phoenix home owners.  

This is an opportunity to find out more about our services and to ask any questions you may have about your actual service charges which you will have received earlier this month.

Appointment slots are available in the morning, 9am-12pm, In the afternoon, 1-5pm and in the evening, 6-8pm. 

You can make appointments to meet with Phoenix staff to find out more about:


  • Service charge collection and payment

Find out more about service charge collection, setting up repayment arrangements and what to do if you’re struggling to pay service charges.

  • Home ownership services

The Home Ownership Team can talk to you about your lease and the opportunities available to you.

  • Environmental and caretaking services

Find out more about the ground maintenance and caretaking services in your area.

  • Planned maintenance and major works

Get advice on any planned maintenance and works due to take place.

  • Repairs

Our repairs team can advise you on how to report a repair and provide information about the essential safety checks for your home.

  • Housing management

If you are experiencing tenancy related issues such as anti-social behaviour, our Housing Officers are here to help.

  • Financial Inclusion and benefits advice

Get advice and support from our expert advisors who can help you make more of your money and cut your bills like council tax and water charges.

  • Home Makers

Talk to the Home Makers Team if you would like to find out more about letting your home.

  • Community engagement

Find out more about how you can get involved with Phoenix and shape our services.


While we would normally look forward to welcoming you at The Green Man to meet our team, we're fully following Public Health England guidelines and so will be holding the open day remotely. When you book an appointment, you can let us know whether you'd prefer a video or phone call, or a meeting over Microsoft Teams software. 

If you would like to attend, please let us know which teams you would like to speak to and your preferred appointment slot. Email Home Ownership, or call us on 0800 0285 700.