Policies

AttachmentSize
PDF icon Aids and Adaptations Policy (March 2010)130.82 KB
PDF icon Allocations and Lettings Policy (March 2017)35.04 KB
PDF icon Allocations and Lettings Policy Picture Version (March 2017)588 KB
PDF icon Abandoned and Unauthorised Vehicles Policy (March 2019)269.63 KB
PDF icon Anti-fraud and Corruption Policy (November 2018)434.88 KB
PDF icon Asbestos Policy (March 2016)573.88 KB
PDF icon Buy Back Policy (February 2012)80.23 KB
PDF icon Call Recording Policy (November 2012)105.9 KB
PDF icon Caretaking Policy86.79 KB
PDF icon Community Volunteers Policy (November 2017)353.3 KB
PDF icon Complaints Comments and Compliments Policy (January 2019)345.96 KB
PDF icon Compensation Policy (April 2013)128.46 KB
PDF icon Conversion of Green Spaces to Parking Policy (2013)138.22 KB
PDF icon Conversion of Green Spaces to Parking Policy - Easy Read (2013)1.08 MB
PDF icon Decant & Temporary Transfers Policy (November 2017)435.76 KB
PDF icon Dignity at Work Policy (December 2010)187.97 KB
PDF icon Discretionary Reduction in Major Works Service Charges Policy (September 2017)423.66 KB
PDF icon Domestic Abuse Policy (March 2019)268.56 KB
PDF icon Disposal of Assets Policy (November 2017) 337.04 KB
PDF icon Door Entry Fob Management Picture Version Policy (November 2017)401.45 KB
PDF icon Door Entry Fob Management Policy (November 2017) 345.68 KB
PDF icon Electric Showers and Pumps Policy (November 2017)388.55 KB
PDF icon Electrical Shower and Pumps Picture Version Policy (November 2017)441.81 KB
PDF icon Electrical Safety Policy (March 2016)411.48 KB
PDF icon Energy Policy106.71 KB
PDF icon Enhanced Repairs Policy (July 2017)244.86 KB
PDF icon Eviction Policy (March 2018)453.93 KB
PDF icon Fencing Policy (July 2016)414.27 KB
PDF icon Fire Safety Policy (January 2019)526.55 KB
PDF icon Flexible Working Policy (September 2011)171.29 KB
PDF icon Flytipping Policy (July 2016)395.46 KB
PDF icon Former Tenant Arrears and Write Off Policy (November 2017) 243.91 KB
PDF icon Garage Policy Picture Version (November 2017)391.58 KB
PDF icon Garage Policy (November 2017)339.8 KB
PDF icon Garden Scheme Policy (January 2019)350.54 KB
PDF icon Gas Safety Policy (November 2015)316.04 KB
PDF icon Hazelhurst Court Allocations and Lettings Policy (May 2017)527.66 KB
PDF icon Home Ownership Arrears Policy (March 2019)342.82 KB
PDF icon Hazelhurst Court Rent and Service Charge Policy (May 2017)261.65 KB
PDF icon Hazelhurst Court Mobility Scooters Policy (July 2017)341.52 KB
PDF icon Home Ownership Management Policy (March 2019)355.39 KB
PDF icon Hazelhurst Court Pet Policy (May 2017)160.91 KB
PDF icon Health And Safety Statements Of Intent Policy (March 2018)217.93 KB
PDF icon Internal Decorations Policy (November 2014)226.39 KB
PDF icon Joint Tenancies Policy (April 2010)188.36 KB
PDF icon Leasehold Major Works Policy (September 2017)356.17 KB
PDF icon Legionella Policy (July 2016)406.52 KB
PDF icon Lighting Protection System Policy (November 2017)327.62 KB
PDF icon Lighting Protection Systems Policy Picture Version (November 2017) 312.62 KB
PDF icon Management Transfers Policy98.32 KB
PDF icon Minibus Policy (November 2017)701.63 KB
PDF icon Mortgage References Policy74.33 KB
PDF icon Mutual Exchange Policy (May 2015)311.25 KB
PDF icon Parking Policy (September 2017)361.52 KB
PDF icon Passenger Lift Policy (November 2017)243.59 KB
PDF icon Passenger Lift Policy Picture Version (November 2017)518.42 KB
PDF icon Pest Control Policy (November 2016)396.58 KB
PDF icon Group Data Protection Policy (May 2018)401.42 KB
PDF icon Phoenix Standards (May 2016)642.76 KB
PDF icon Property Reclassification Policy (March 2015)347.37 KB
PDF icon Property Reclassification Policy - Easy Read (March 2015)469.28 KB
PDF icon Recharges to Residents Policy (November 2017)343.32 KB
PDF icon Rent Arrears Policy (November 2017)354.51 KB
PDF icon Shared Ownership Rent and Service Charge Setting Policy (March 2019)345.63 KB
PDF icon Property Reclassification Policy (March 2018)640.89 KB
PDF icon Resident Scrutiny & Tenant Panel Recruitment Policy (November 2017) 159.62 KB
PDF icon Responsive Repairs Policy (January 2019)387.1 KB
PDF icon Right to Acquire Policy (November 2018)343.41 KB
PDF icon Shared Ownership Rent and Service Charge Setting Policy (March 2019)345.63 KB
PDF icon Right to Buy Policy (November 2018)349.61 KB
PDF icon Safeguarding Policy (November 2017) 180.2 KB
PDF icon Squatters Policy (June 2013)214.48 KB
PDF icon Storage Shed Policy (November 2018)265.15 KB
PDF icon Succession Policy (March 2018)487.51 KB
PDF icon Supporting Residents At Risk Policy (March 2018)471.99 KB
PDF icon Shared Ownership Eligibility and Affordability Policy (March 2019)344.71 KB
PDF icon Shared Ownership and Staircasing and Resales Policy (March 2019)355.07 KB
PDF icon Sustainability Policy (January 2018)244.42 KB
PDF icon Tenant Support Services Fund Policy (March 2018)472.81 KB
PDF icon Tenure Policy (November 2018)349.61 KB
PDF icon Translation and Interpretation Policy (November 2015)329.46 KB
PDF icon Tenancy Assignment Policy (March 2018)477.91 KB
PDF icon Transport Assistance Policy (November 2017)349.5 KB
PDF icon Tree Maintenance Policy (January 2019) 263.88 KB
PDF icon Under Occupation Policy (January 2010)133.97 KB
PDF icon Unauthorised Occupant Policy (November 2014)161.3 KB
PDF icon Voids Policy (June 2007)82.76 KB
PDF icon Whistleblowing Policy (November 2018)518.66 KB